When the banks grow vertically and horizontally, what could be at risk?
Managing the giant size, its operations?
Managing the enormous human resources?
Or framing the policies and updating them periodically?
Actually, none of these is difficult. With the automation, managing any kind of assets and resources is just at the click of a button. Even the MIS need not be physically presented to the management. They can read the reports online when they are prepared.
But handling the heights could pose a touchy problem – about the missing human touch!
“If the keyword is trust, PSBs are way ahead. If the keyword is growth, it’s private banks. Once manned by humans, banks, if Capgemini’s 2006 Retail Banking Report is to be believed, “are losing the human touch”. Technology, which was supposed to make things easier for us, has morphed into a new monster that bites us, bleeds us, irritates us and creates delicious profits for investors.”
We enjoyed interacting with people from different walks of life. At a town like Vellore in Tamil Nadu, where the well-known Christian Medical College is situated, we happened to meet the ‘patients’ from different states, medical representatives from various companies – small and big and doctors, their family. Some used to share the story, some were happy to speak in their mother tongue if the staff knew their language. Good wishes were exchanged.
If you have not read this previous post, you should do it now.I consider those moments very memorable ones in life!
